Job Description
Launch your IT career with TechNova Solutions, a dynamic tech firm headquartered in Phoenix! We're seeking passionate Entry-Level IT Support Specialists to join our growing team. This role offers hands-on experience in enterprise-level IT infrastructure while providing critical support to 500+ employees. You'll gain exposure to cloud systems, cybersecurity protocols, and automation tools while working alongside industry mentors. Perfect for recent graduates or career changers with foundational tech knowledge. Enjoy competitive benefits, flexible hybrid work, and dedicated professional development opportunities.
Responsibilities
- Provide Tier 1/2 technical support via ticketing system, phone, and in-person for hardware/software issues
- Deploy and configure Windows 10/11 endpoints, mobile devices, and peripheral equipment
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Execute system backups, security patching, and software updates across enterprise environments
- Document IT procedures, inventory assets, and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects and technology migrations
- Participate in 24/7 on-call rotation (1 week/month) for critical incident response
Qualifications
- Associate's degree in IT/Computer Science or equivalent certification (CompTIA A+, Network+)
- 6+ months experience with Windows OS, Active Directory, and Office 365 administration
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and virtualization (VMware/Hyper-V)
- Strong diagnostic abilities using tools like Wireshark, PowerShell, and remote desktop solutions
- Excellent written/verbal communication skills with customer service mindset
- Ability to lift 30lbs and work in server room environments occasionally
- Basic scripting knowledge (Python/Bash) preferred but not required