Job Description
Launch your tech career with TechForward Solutions! We're seeking motivated individuals for our fully paid IT Support Specialist training program in Washington DC. No prior experience required – we provide comprehensive hands-on training in network administration, cybersecurity fundamentals, and cloud technologies. Join our innovative team dedicated to bridging the digital divide while advancing your professional growth.
What We Offer:
- 6-month paid training program ($25/hour during training)
- Full-time position with competitive benefits package
- Mentorship from industry-certified professionals
- Certification exam vouchers
- Clear career progression path
Responsibilities
- Provide Tier 1/2 technical support to enterprise clients
- Install, configure, and troubleshoot network infrastructureMonitor system security protocols and implement best practices
- Document technical procedures and client interactions
- Collaborate with cross-functional teams on IT projects
- Deliver user training on new technologies
- Participate in 24/7 on-call rotation (rotational basis)
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and problem-solving aptitude
- Strong communication and customer service skills
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional client visits)
- Pass background check and drug screening
- Commitment to 12-month employment post-training