Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals to provide exceptional technical assistance to our clients while building foundational skills in a fast-paced environment. Enjoy comprehensive training, mentorship opportunities, and a collaborative culture that values innovation and growth. Perfect for recent graduates or career changers ready to dive into the IT field.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document incidents, resolutions, and asset inventory in ticketing systems
- Collaborate with senior technicians on complex issues
- Conduct user training on standard software applications
- Monitor system performance and escalate critical issues
- Assist with network setup and basic security protocols
Qualifications
- High school diploma or equivalent (Associate's degree preferred)
- Basic understanding of Windows/macOS operating systems
- Customer service experience with problem-solving mindset
- Ability to work independently and prioritize tasks
- Strong written and verbal communication skills
- CompTIA A+ or similar certification (or willingness to obtain)
- Valid driver's license for occasional on-site visits