Job Description
Join our dynamic team at Tech Innovate Solutions as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Colorado's thriving tech hub. You'll gain hands-on experience with cutting-edge systems while supporting our growing client base. This full-time role offers structured training, mentorship, and clear growth paths into cybersecurity, network administration, or cloud computing.
Our modern downtown office features collaborative workspaces, flexible hours, and competitive benefits including health insurance, 401K matching, and professional development stipends. Enjoy Colorado Springs' stunning mountain views while building your technical foundation!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health using monitoring tools like Nagios
- Assist with cybersecurity protocols and access management
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (not required)
- Valid Colorado driver's license for occasional site visits