Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our Atlanta-based clients. This full-time role offers comprehensive training and growth opportunities within a fast-paced, collaborative environment. Perfect for recent graduates eager to apply their technical knowledge while learning enterprise-level systems and best practices.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, ticket resolutions, and knowledge base articles
- Collaborate with senior engineers on system upgrades and security protocols
- Monitor system performance and proactively address potential vulnerabilities
- Train end-users on new technologies and digital tools
- Assist with inventory management of IT assets and equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills and customer service aptitude
- Familiarity with helpdesk software (ServiceNow, Zendesk preferred)
- CompTIA A+ or similar certification (preferred but not required)
- Ability to lift 25lbs for equipment handling
- Valid driver's license for occasional client site visits