Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're seeking motivated individuals passionate about technology to provide exceptional user support and maintain our digital infrastructure. This is your launchpad into a thriving tech career with comprehensive training and growth opportunities.
Located in the heart of San Antonio's tech hub, we offer a collaborative environment where your problem-solving skills shine. Enjoy competitive benefits, mentorship from industry veterans, and the chance to build foundational expertise in network administration and cybersecurity.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting processes and maintain service ticket logs
- Assist with network monitoring and basic system administration tasks
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technology implementations
- Follow IT security protocols and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Proficiency with Microsoft Office Suite
- Valid driver's license and reliable transportation