Job Description
Join our dynamic team at TechFlow Solutions as an Entry-Level IT Support Specialist! This urgent hiring opportunity is perfect for recent graduates or career changers passionate about technology. You'll provide critical technical support to our Seattle-based clients while gaining hands-on experience in a fast-paced environment. We offer comprehensive training, career growth pathways, and a collaborative culture that values innovation and continuous learning.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide Tier 1/2 technical support via phone, email, and in-person
- Manage service tickets in Jira and maintain documentation
- Deploy and configure new workstations and peripherals
- Collaborate with senior engineers on complex system integrations
- Conduct user training on security protocols and best practices
- Monitor network health and report performance metrics
Qualifications
- Associate's degree or equivalent technical certification (CompTIA A+, Google IT Support Pro)
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving skills with attention to detail
- Excellent verbal/written communication abilities
- Customer service mindset with patience and empathy
- Ability to lift 20 lbs and work flexible hours
- Valid driver's license for occasional client site visits
- 0-2 years of relevant experience or internship