Job Description
Join InnovateTech Solutions, a rapidly growing tech firm in Raleigh's Innovation District, as an Entry-Level IT Support Specialist. We're urgently seeking motivated individuals to provide critical technical support to our expanding client base. This is your gateway to a thriving career in Raleigh's booming tech scene with competitive benefits and growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to enterprise clients
- Install, configure, and maintain network infrastructure
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification preferred (willing to train)
- Basic knowledge of networking protocols (TCP/IP, DNS)
- Familiarity with Active Directory and cloud services
- Strong problem-solving and customer service skills
- Ability to lift 30lbs for equipment handling
- Valid NC driver's license for occasional client visits
- 1+ years internship/volunteer tech support experience