Job Description
Join our dynamic team as an Entry-Level IT Support Specialist at InnovateTech Solutions! We're urgently seeking motivated tech enthusiasts to provide critical support to our growing client base in Cleveland. This is your chance to launch your career in a fast-paced environment with hands-on experience in enterprise systems. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for rapid advancement. Immediate start available!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior technicians on complex network issues
- Conduct user training on new systems and security protocols
- Assist with system upgrades and patch management
- Maintain inventory of IT assets and equipment
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation