Job Description
Join TechFlow Solutions as an Entry Level IT Support Specialist and launch your career in Atlanta's thriving tech hub! We're urgently hiring passionate individuals to provide exceptional technical support to our growing client base. This role offers hands-on experience with cutting-edge technologies and a clear path for professional growth.
As a key member of our IT team, you'll work in a collaborative environment solving real-world challenges while receiving mentorship from industry experts. We value innovation, problem-solving, and a customer-first approach. If you're ready to build a strong foundation in IT and contribute to meaningful projects, we encourage you to apply today!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems, printers, and network devices
- Document technical issues, resolutions, and asset inventory in IT service management systems
- Collaborate with senior engineers to resolve escalated tickets and complex technical problems
- Conduct user training on new systems and security best practices
- Monitor system performance and proactively address potential vulnerabilities
- Assist with onboarding new employees and setting up workstations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Excellent problem-solving skills and ability to diagnose technical issues logically
- Strong written/verbal communication skills and customer service aptitude
- Proficiency with ticketing systems (e.g., ServiceNow, Jira) and remote desktop tools
- Ability to work independently and prioritize tasks in a fast-paced environment
- CompTIA A+ certification or willingness to obtain within 6 months