Job Description
Launch your tech career in Silicon Valley! TechNova Solutions seeks passionate Entry-Level IT Support Specialists to join our dynamic team. No prior experience required – we provide comprehensive training for motivated candidates. Work with cutting-edge technology in a collaborative environment where your growth matters. This is your gateway to a future in IT with opportunities for advancement and skill development.
Responsibilities
- Provide technical assistance to employees via phone, email, and in-person support
- Install, configure, and troubleshoot hardware/software systems
- Document IT issues and resolutions using ticketing systems
- Assist with network connectivity and security protocols
- Collaborate with senior IT staff on system upgrades
- Conduct periodic equipment maintenance and inventory checks
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset and patience
- Valid driver's license (for occasional equipment pickups)
- Willingness to pursue industry certifications