Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your tech career in Atlanta's thriving business district! We're seeking motivated individuals passionate about technology to provide exceptional user support while gaining hands-on experience with enterprise systems. This role offers structured training, mentorship opportunities, and a clear career growth path within our innovative organization.
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document support tickets using IT service management tools
- Collaborate with senior engineers on network and security initiatives
- Assist with new employee onboarding and equipment setup
- Conduct system maintenance tasks including updates and backups
- Participate in cross-departmental technology projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license required for occasional equipment transport