Job Description
Join Tech Innovations Inc. as an Entry Level IT Support Specialist and launch your career in technology! We're seeking passionate, tech-savvy individuals to provide exceptional support to our growing client base in the Baltimore area. This role offers comprehensive training, mentorship, and clear career advancement paths within our dynamic team. You'll gain hands-on experience with cutting-edge systems while developing critical problem-solving and customer service skills that will set you apart in the tech industry.
Our collaborative environment values innovation and continuous learning, making it the perfect launchpad for your professional journey. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with industry leaders who are committed to your growth.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices
- Document technical issues, resolutions, and asset inventory in our ticketing system
- Collaborate with senior engineers to resolve complex technical challenges
- Assist with security protocols, data backups, and system maintenance tasks
- Deliver user training on new software and system updates
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS) and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks in a fast-paced environment
- CompTIA A+ certification or similar technical certification preferred
- Valid driver's license and reliable transportation for occasional client site visits