Job Description
Launch your tech career in Cleveland with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to join our dynamic team. No prior experience required – we provide all necessary certifications and hands-on training. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in Ohio's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and access permissions
- Document incidents and resolutions in ticketing systems
- Collaborate with senior engineers on complex problems
- Participate in cross-departmental IT initiatives
- Maintain inventory of IT assets
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving abilities
- Excellent written and verbal communication
- Willingness to earn CompTIA A+ certification
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional site visits