Job Description
Join TechSprint Solutions as an Entry Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to join our dynamic team in Columbus. This immediate hire opportunity offers comprehensive training, career growth potential, and a collaborative environment where your skills will make a real impact. Help us deliver exceptional technical support to our clients while building a strong foundation in IT operations.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices
- Document all interactions and resolutions in our ticketing system
- Collaborate with senior technicians to resolve complex technical challenges
- Assist with network maintenance, security updates, and system backups
- Train end-users on new technologies and best practices
- Monitor system performance and report potential security risks
Qualifications
- Associate degree in IT or related field OR equivalent certification (CompTIA A+, Google IT Support)
- Basic knowledge of Windows OS, networking principles, and security protocols
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to learn new technologies and adapt to changing environments