Job Description
Join our dynamic team as an Entry Level IT Support Specialist and launch your career in technology! At InnovateTech Solutions, we foster talent and provide hands-on training to help you grow. You'll be the first point of contact for resolving technical issues, supporting our internal teams, and ensuring seamless IT operations. If you're passionate about technology and eager to learn, this is your opportunity to build a strong foundation in IT support while contributing to innovative projects.
Responsibilities
- Provide technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Document IT processes, solutions, and user interactions in our ticketing system
- Collaborate with senior team members to implement system upgrades and security patches
- Assist with onboarding new employees by setting up workstations and accounts
- Monitor system health and perform routine maintenance tasks
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong problem-solving skills and ability to learn technical concepts quickly
- Excellent communication skills and customer service mindset
- Certifications (CompTIA A+, Google IT Support Professional) are a plus
- Ability to work independently and as part of a collaborative team