Job Description
Join our dynamic team at NexusTech Solutions and launch your IT career tomorrow! We're urgently seeking motivated entry-level professionals to provide critical technical support to our growing client base. This hands-on role offers unparalleled growth opportunities in a fast-paced environment, with comprehensive training and mentorship provided. Perfect for recent graduates or career changers eager to build foundational skills in cloud computing, cybersecurity, and system administration. Start your journey with us immediately and become part of Seattle's thriving tech ecosystem.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote tools for hardware/software issues
- Assist with network infrastructure monitoring and basic troubleshooting
- Deploy and configure end-user devices (laptops, mobile devices) following company protocols
- Document all technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex problem resolution
- Conduct regular system updates and security patch management
- Participate in after-hours on-call rotation (rotational schedule)
Qualifications
- High school diploma or equivalent; technical certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Excellent written and verbal communication skills
- Ability to troubleshoot hardware/software issues methodically
- Strong organizational skills with attention to detail
- Valid driver's license and reliable transportation
- Ability to work flexible shifts including evenings/weekends
- Passionate about technology and continuous learning