Job Description
Launch your career in technology with TechStart Solutions Inc., a leading Portland-based innovator. We're seeking motivated Entry-Level IT Support Specialists to join our growing team. Enjoy comprehensive paid training, mentorship from industry experts, and a clear path to professional growth. This full-time role offers competitive compensation, health benefits, and a collaborative environment where your skills will flourish.
As an integral part of our IT department, you'll provide critical technical support to our clients and internal teams. Our paid training program covers everything from hardware troubleshooting to network security, ensuring you're equipped for success from day one. Join us in shaping the future of tech support in Portland!
Responsibilities
- Provide responsive technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity best practices and data protection protocols
- Document technical procedures and maintain accurate support logs
- Collaborate with senior IT staff on complex troubleshooting projects
- Deliver exceptional customer service via phone, email, and in-person
- Participate in ongoing skills training and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware and operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly through training
- Customer service experience (retail or tech support preferred)
- CompTIA A+ certification (or willingness to obtain during training)
- Valid driver's license for occasional client site visits