Job Description
Are you a recent graduate or an aspiring tech professional looking to launch your career? FutureTech Innovations is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in San Antonio, TX. We are a fast-growing company committed to fostering talent and providing a collaborative environment for growth.
In this role, you will be the first point of contact for our internal employees, resolving technical issues and ensuring our digital infrastructure runs smoothly. This is an excellent opportunity for someone with a strong desire to learn and a passion for technology.
Why Join Us?
- Career Growth: We invest heavily in training and professional development.
- Modern Environment: Work with cutting-edge technology and agile methodologies.
- Competitive Benefits: Health insurance, 401(k) matching, and paid time off.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate records of incidents and resolutions in our ticketing database.
- Collaborate with the senior IT team to identify process improvements.
- Conduct basic IT training sessions for new hires.
- Ensure strict adherence to company security protocols and data privacy standards.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree in Computer Science or IT is a plus).
- Basic understanding of computer hardware and software components.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently as well as part of a team.
- Willingness to obtain relevant IT certifications (we support this).