Job Description
Join our dynamic tech team in Long Beach as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. As a key member of our IT department, you'll provide essential technical support to our growing client base while gaining hands-on experience with cutting-edge technologies. This is your opportunity to learn from industry experts and build a solid foundation in IT operations, networking, and cybersecurity. Our collaborative culture values innovation and continuous learning, making this the perfect launchpad for your tech career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktops, laptops, and peripherals
- Assist with cybersecurity protocols including password resets and security patching
- Document IT processes and maintain accurate service logs
- Collaborate with senior IT staff on system upgrades and projects
- Train end-users on software applications and best practices
- Monitor system performance and troubleshoot technical issues
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of Windows operating systems and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 25 lbs for equipment maintenance
- Valid California driver's license required for occasional site visits