Job Description
Join TechVision Solutions' award-winning IT team as we urgently hire an Entry-Level IT Support Specialist in Sacramento! This is your golden ticket to launch a tech career in California's capital. We're seeking passionate tech enthusiasts ready to tackle real-world challenges while receiving mentorship from senior engineers. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a dynamic environment.
Responsibilities
- Provide Tier 1-2 technical support to 150+ employees via phone, email, and in-person
- Deploy and troubleshoot Windows/macOS workstations, printers, and mobile devices
- Manage Active Directory accounts, group policies, and cloud-based SaaS applications
- Document IT procedures using ServiceNow and maintain knowledge base articles
- Collaborate with network engineers on security patching and vulnerability remediation
- Support office AV systems and video conferencing infrastructure
Qualifications
- CompTIA A+ or equivalent certification (or willingness to obtain within 90 days)
- Associate degree in IT/Cybersecurity or 1+ years help desk experience
- Proficiency in Windows 10/11, Office 365, and basic networking concepts
- Experience with ticketing systems (ServiceNow preferred)
- Strong diagnostic skills and customer service mindset
- Ability to lift 30lbs for equipment maintenance