Job Description
Join our dynamic IT team in Louisville as we rapidly expand! We're urgently seeking passionate entry-level professionals to provide critical technical support and drive innovation. This is your opportunity to launch your career in a collaborative environment where your skills will make an immediate impact. Enjoy competitive benefits, mentorship from industry veterans, and clear growth pathways into specialized IT roles.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 150+ employees
- Deploy and configure Windows 10/11 workstations and peripheral devices
- Manage Active Directory accounts and group policies
- Monitor ticket queues via ServiceNow with 15-minute SLA response
- Document solutions in knowledge base with clear technical writing
- Assist with network security protocols and vulnerability assessments
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- A+ or CompTIA Network+ certification (or equivalent experience)
- Hands-on experience with Windows OS and Microsoft Office 365
- Basic understanding of TCP/IP networking and DNS
- Excellent troubleshooting methodology and customer service skills
- Ability to lift 30lbs for equipment deployments
- Valid driver's license for occasional off-site support
- Associate degree in IT or related field (or equivalent experience)
- Quick learner with adaptability to fast-paced environments