Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your tech career in Nashville's booming tech scene! We're urgently hiring passionate individuals eager to grow in a dynamic environment. You'll provide critical technical support to our clients, troubleshoot hardware/software issues, and gain hands-on experience with cutting-edge technologies. Enjoy competitive compensation, comprehensive training, and opportunities for career advancement. Our collaborative culture values innovation and continuous learning—perfect for tech newcomers ready to make an impact!
Responsibilities
- Provide Tier 1 technical support for desktop/laptop hardware, software, and peripherals
- Diagnose and resolve network connectivity issues, printer problems, and system errors
- Install, configure, and maintain operating systems and applications
- Create and maintain detailed documentation of technical procedures and solutions
- Collaborate with senior IT staff on complex troubleshooting projects
- Assist with cybersecurity protocols and data protection initiatives
- Deliver exceptional customer service via phone, email, and in-person support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and network fundamentals
- Strong problem-solving skills with ability to troubleshoot systematically
- Excellent written and verbal communication abilities
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with Microsoft Office 365 and cloud platforms
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid driver's license for occasional off-site support