Job Description
Join our dynamic IT team in Indianapolis as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. As a key member of our operations, you'll gain hands-on experience with cutting-edge systems while supporting critical business functions. Enjoy comprehensive benefits, mentorship from industry experts, and opportunities for rapid growth within our expanding organization. Don't miss this chance to transform your technical curiosity into a thriving career!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person assistance
- Install, configure, and troubleshoot Windows/Linux workstations and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with network monitoring, security patches, and system updates
- Collaborate with senior engineers on infrastructure projects
- Train employees on cybersecurity best practices and IT policies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong troubleshooting skills with hardware/software issues
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid Indiana driver's license for occasional site visits