Job Description
Join our dynamic IT team at TechNova Solutions and launch your career in technology! We're urgently seeking passionate Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge systems while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative work environment in Phoenix's thriving tech hub. Apply today – positions fill fast!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve IT issues via remote and on-site support
- Install, configure, and maintain desktop/laptop computers and peripherals
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and deployments
- Manage user accounts and permissions in Active Directory
- Conduct periodic system audits and security assessments
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred but not required)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP
- Strong problem-solving and communication skills
- Ability to prioritize tasks in a fast-paced environment
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Valid driver's license for occasional client site visits
- Passion for technology and eagerness to learn new systems