Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to launch their careers in New York City's thriving tech hub. This is your opportunity to gain hands-on experience with cutting-edge systems while supporting Fortune 500 clients. Our comprehensive training program ensures rapid skill development, with mentorship from senior engineers and clear pathways to specialization. Work in a collaborative environment where your contributions directly impact business success. Immediate start available! Apply now to join our mission of delivering innovative IT solutions.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage Active Directory, user accounts, and security protocols
- Document IT processes and maintain accurate asset inventory
- Collaborate with cross-functional teams on infrastructure projects
- Monitor system performance and resolve network issues
- Implement cybersecurity best practices and disaster recovery plans
- Train end-users on new technologies and system updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1-2 years of help desk internship or desktop support experience
- Proficiency with Windows OS, Active Directory, and cloud platforms
- CompTIA A+ or Network+ certification (preferred)
- Strong troubleshooting skills with diagnostic tools
- Excellent written and verbal communication abilities
- Ability to prioritize tasks in fast-paced environments
- Valid driver's license and reliable transportation