Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals ready to grow in a dynamic environment where your skills make an immediate impact. Our Arlington team thrives on innovation, collaboration, and continuous learning. As a key player in our IT department, you'll gain hands-on experience with cutting-edge systems while contributing to our mission of delivering exceptional digital solutions to clients nationwide. Immediate start available!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 150+ workstations
- Install, configure, and maintain Windows/Linux operating systems and productivity software
- Diagnose and resolve network connectivity problems using Cisco/Aruba infrastructure
- Manage Active Directory accounts and group policies with 75+ daily user interactions
- Assist with cybersecurity protocols including endpoint protection and VPN management
- Create and maintain documentation for IT processes and troubleshooting guides
- Collaborate with cross-functional teams on system upgrades and project deployments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (not required)
- Basic knowledge of TCP/IP, DNS, and DHCP protocols
- Familiarity with Microsoft 365 administration and Azure fundamentals
- Strong problem-solving abilities with customer service mindset
- Ability to lift 30lbs and work in server environments
- Valid driver's license for occasional equipment transport
- Eligibility to work in the United States without sponsorship