Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate, tech-savvy individuals to provide critical support to our growing client base in Minneapolis. This immediate opening offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy a collaborative environment, comprehensive training, and clear career advancement paths.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage user accounts and access permissions across platforms
- Document IT processes and maintain service desk tickets
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on infrastructure projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Familiarity with Active Directory and cloud services (AWS/Azure)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional client site visits