Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals ready to grow with our dynamic team in Miami's thriving tech hub. This immediate opening offers hands-on experience with enterprise systems while working alongside industry experts. You'll gain exposure to cutting-edge infrastructure and contribute to meaningful projects that impact thousands of users. Enjoy competitive benefits, mentorship programs, and a collaborative culture that values innovation. If you're tech-savvy and eager to learn, apply today and become part of Miami's next generation of IT leaders!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes and maintain accurate knowledge base articles
- Assist with network monitoring, security scans, and system updates
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 20 lbs and work in a fast-paced environment
- Valid Florida driver's license (for occasional site visits)
- Experience with helpdesk ticketing systems (e.g., ServiceNow)