Job Description
Join TechNova's dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to provide exceptional user support and drive digital innovation. Immediate full-time opportunity with comprehensive training and growth pathways in Raleigh's thriving tech hub. Competitive compensation, benefits package, and flexible work environment included.
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document incidents, resolutions, and standard operating procedures
- Collaborate with network and security teams on infrastructure projects
- Conduct regular system maintenance and updates
- Train employees on new technologies and best practices
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud services (O365, Azure)
- Strong problem-solving and customer service skills
- Ability to work independently and in cross-functional teams
- Valid driver's license and reliable transportation