Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and launch your tech career in Mesa! We're seeking motivated individuals with passion for technology to provide critical support across our infrastructure. This immediate opening offers hands-on experience with cutting-edge systems while serving as a springboard for long-term growth in the IT field.
At TechSolutions Inc., we foster a collaborative environment where new talent thrives. You'll work alongside industry experts to solve real-world challenges while developing essential skills in network administration, cybersecurity basics, and user support. We invest in our people through mentorship programs and professional development opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document incident tickets and maintain accurate service records
- Collaborate with senior IT staff on system upgrades and projects
- Deliver user training on new technologies and best practices
- Monitor system health and perform routine maintenance tasks
- Participate in cybersecurity awareness initiatives
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation