Job Description
Launch your IT career with TechNova Solutions! We're seeking energetic Entry-Level IT Support Specialists to join our Kansas City team immediately. This is your chance to gain hands-on experience in a dynamic tech environment while supporting cutting-edge infrastructure. You'll work alongside senior engineers to resolve technical issues and deliver exceptional user experiences.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote tools
- Install, configure, and maintain desktop/laptop equipment
- Document IT incidents and solutions in ticketing systems
- Assist with cybersecurity best practices implementation
- Collaborate with cross-functional teams on IT projects
- Support office technology including printers, AV systems, and mobile devices
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Customer service experience with strong problem-solving skills
- Ability to learn technical concepts quickly and adapt to new technologies
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation
- US citizenship or legal authorization to work in the US