Job Description
Join our dynamic IT team in Fresno and launch your career in technology! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to join our growing team immediately. This is your opportunity to gain hands-on experience in a fast-paced environment while supporting cutting-edge systems. We offer comprehensive training, career advancement pathways, and a collaborative culture that values innovation. If you're passionate about technology and ready to make an impact, apply now to start your journey with us!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior team members on system upgrades and projects
- Deliver user training and create technical documentation
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking concepts
- Familiarity with helpdesk software (e.g., ServiceNow, Jira)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Valid California driver's license (for occasional site visits)
- Eagerness to learn and grow in IT infrastructure