Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated tech enthusiasts to provide critical IT infrastructure support to our growing client base in Baltimore and beyond. This is your chance to gain hands-on experience with cutting-edge systems while making an immediate impact in a dynamic, collaborative environment.
Why TechNova? We're a rapidly expanding IT services firm committed to nurturing talent. Our entry-level program includes structured training, mentorship from senior engineers, and clear pathways for career advancement. If you're passionate about technology and eager to learn, this is the perfect starting point for your IT career.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems, printers, and peripheral devices
- Document technical procedures and create knowledge base articles for team reference
- Collaborate with senior engineers to resolve complex system outages and security incidents
- Assist with cloud service administration (Azure/O365) and basic cybersecurity protocols
- Participate in IT asset management and software deployment projects
- Deliver exceptional customer service with clear communication and patient troubleshooting
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days of hire
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Strong problem-solving skills with ability to research technical solutions independently
- Excellent written and verbal communication abilities
- Valid driver's license and reliable transportation for occasional client site visits