Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! InnovateTech Solutions is a leading Memphis-based tech firm offering immediate opportunities for motivated individuals passionate about IT infrastructure and customer service. You'll gain hands-on experience in network administration, hardware troubleshooting, and system maintenance while working alongside industry experts. We provide comprehensive training and a collaborative environment designed for career growth. This is your chance to build a solid foundation in IT while making a tangible impact on our organization's digital transformation.
Responsibilities
- Provide technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and in-person
- Install, configure, and maintain desktops, laptops, and peripherals
- Assist with cybersecurity protocols and data backup procedures
- Document technical issues and solutions using IT service management tools
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on software applications and system best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Familiarity with hardware troubleshooting and diagnostic tools
- Excellent problem-solving and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ or similar certification preferred (not required)
- Strong written and verbal communication abilities