Job Description
Join our dynamic tech team in the heart of Washington DC as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. Perfect for recent graduates or career changers with foundational IT knowledge. Enjoy comprehensive training, mentorship from senior engineers, and opportunities for rapid advancement in the federal contracting sector.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and access permissions in Active Directory
- Document technical procedures and maintain knowledge base
- Collaborate with cross-functional teams on IT projects
- Assist with cybersecurity protocols and data protection measures
- Support office equipment (printers, AV systems) and cloud services
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows OS, networking fundamentals, and security
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Customer service mindset with patience and professionalism
- CompTIA A+ certification or similar preferred
- Eagerness to learn new technologies and systems