Job Description
Join TechForward Solutions as an Entry-Level IT Support Specialist and launch your career in Seattle's thriving tech hub. We're seeking passionate individuals with a hunger to learn and grow in a dynamic environment. As a key member of our IT team, you'll provide critical technical support to our innovative clients while gaining hands-on experience with cutting-edge infrastructure. This immediate opening offers comprehensive training and a clear path to career advancement in the technology sector.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Monitor and maintain network security protocols and systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Manage user accounts and access permissions across platforms
- Participate in IT infrastructure audits and compliance checks
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license for occasional site visits