Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts ready to provide exceptional support to our growing client base. This immediate opening offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training programs. Our collaborative environment values innovation and continuous learning, making it the perfect launchpad for your IT career.
What We Offer: Competitive salary, comprehensive benefits package, flexible work arrangements, and clear advancement paths. Enjoy a modern workspace with the latest tech tools and opportunities to build your expertise in network administration, security protocols, and cloud technologies.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote support and on-site assistance
- Manage service tickets using ITSM platforms (e.g., ServiceNow, Jira)
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document procedures and maintain knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system backups and security patching
- Assist with onboarding new employees and equipment setup
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Problem-solving aptitude and attention to detail
- Willingness to earn industry certifications (CompTIA A+, Network+)
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional site visits