Job Description
Join TechForward Solutions' dynamic IT team and launch your tech career in Philadelphia! We're seeking passionate entry-level talent to support our growing client base. This immediate opening offers hands-on experience with cutting-edge technologies while providing structured mentorship from industry veterans. Perfect for recent graduates or career changers eager to build foundational IT skills in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues
- Deploy and configure workstations, laptops, and network equipment
- Monitor and maintain system security protocols
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Manage user accounts and permissions via Active Directory
- Assist with cloud service administration (Azure/AWS)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows/Linux operating systems
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- Valid driver's license and reliable transportation