Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about IT to provide exceptional technical support to our growing client base. This immediate opening offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your growth is prioritized. If you're ready to transform your technical skills into a rewarding career, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems, peripherals, and network components
- Document IT incidents, resolutions, and asset inventory using ticketing systems
- Collaborate with senior IT staff on security protocols and system upgrades
- Deliver user training on software applications and best practices
- Monitor network performance and troubleshoot connectivity issues
- Assist with cybersecurity awareness initiatives and data protection measures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and hardware troubleshooting
- Familiarity with helpdesk software (e.g., ServiceNow, Zendesk) and remote access tools
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent communication skills and customer service orientation
- CompTIA A+ certification preferred but not required
- Valid driver's license and reliable transportation