Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals eager to learn and grow in a dynamic environment. You'll gain hands-on experience with cutting-edge systems while supporting our innovative team. Enjoy comprehensive training, mentorship from industry experts, and opportunities for career advancement. Work in our modern Austin headquarters and become part of a company that values your development.
Responsibilities
- Provide technical support to employees via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop computers, laptops, and peripherals
- Manage user accounts, permissions, and access to company systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on network security initiatives
- Assist with software deployments and system updates
- Monitor system performance and troubleshoot network connectivity issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional equipment transport