Job Description
Are you ready to kickstart your career in Information Technology? Apex Digital Solutions is seeking ambitious and eager Entry Level IT Support Specialists to join our growing team in Arlington, Texas.
We are looking for individuals who possess a strong passion for technology and a desire to solve complex problems. As an IT Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations and exceptional user experiences. We offer a comprehensive training program designed to fast-track your professional growth and set you on the path to a lucrative IT career.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from senior engineers.
- Clear career progression paths in IT Infrastructure and Network Engineering.
- Modern office environment in the heart of Arlington.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person in our Arlington office.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Manage and track IT service requests using ticketing systems (e.g., Jira, ServiceNow).
- Assist in the setup of new employee workstations and facilitate the onboarding process.
- Monitor system performance and security alerts to ensure data integrity.
- Collaborate with the IT team to implement software updates and patches.
Qualifications
- High School Diploma or equivalent (Associate’s Degree in IT/Computer Science is a plus).
- Basic understanding of operating systems (Windows 10/11, macOS) and office applications.
- Strong problem-solving skills and logical reasoning abilities.
- Excellent communication and customer service skills with a professional demeanor.
- Willingness to obtain relevant IT certifications (CompTIA A+, Network+) within the first year of employment.
- Ability to work collaboratively in a fast-paced team environment and learn new technologies quickly.