Job Description
Launch your IT career in New Orleans with TechSolutions Inc., a leader in innovative tech solutions. We're seeking passionate entry-level professionals to join our dynamic support team and drive digital transformation across industries. Enjoy competitive compensation, comprehensive training, and a collaborative work culture in the heart of the Big Easy.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Troubleshoot and resolve user issues via phone, email, and remote access
- Document incident reports and maintain accurate knowledge base entries
- Assist in hardware installations, upgrades, and asset management
- Collaborate with senior technicians on complex system diagnostics
- Implement security protocols and best practices for data protection
- Participate in cross-departmental IT projects and initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and network fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties
- Valid Louisiana driver's license for occasional site visits