Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! At InnovateTech Solutions, we nurture talent through hands-on experience and mentorship. You'll gain exposure to enterprise systems, network infrastructure, and cybersecurity practices while supporting 500+ users across our Tulsa headquarters. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values growth.
Why Join Us?
- Industry-leading onboarding program
- Tuition reimbursement for IT certifications
- Hybrid work schedule (3 days in-office)
- Annual technology conferences
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure Windows 10/11 workstations and mobile devices
- Monitor and maintain ticketing system (ServiceNow) with SLA adherenceAssist with cybersecurity protocols including VPN access and endpoint protection
- Document procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Active Directory, Azure AD, and cloud services
- Experience with OS troubleshooting (Windows/Linux)
- Strong written and verbal communication skills
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional site visits