Job Description
Are you passionate about technology and looking to launch your career in the IT industry? TechCorp Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Fresno, CA. We offer a competitive salary, comprehensive benefits, and a clear pathway for professional growth in a supportive environment.
In this role, you will be the first point of contact for our internal and external clients, providing technical assistance and ensuring our technology infrastructure runs smoothly. We value curiosity and a willingness to learn, making this the perfect opportunity for recent graduates or career changers looking to break into IT.
Why Join TechCorp?
- Hands-on training in a real-world IT environment.
- Opportunity to earn industry-recognized certifications.
- Modern office environment in the heart of downtown Fresno.
- Comprehensive health, dental, and vision insurance.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Manage and maintain the company ticketing system, ensuring timely resolution of support requests.
- Assist in network connectivity troubleshooting and basic server maintenance tasks.
- Conduct regular IT audits and inventory checks to ensure equipment is accounted for and secure.
- Collaborate with the senior IT team to implement new software deployments and system updates.
- Document all technical issues and resolutions in the knowledge base for future reference.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Familiarity with Microsoft Office Suite and basic computer hardware components.
- Strong problem-solving skills and the ability to diagnose technical issues quickly.
- Excellent written and verbal communication skills with a customer-centric approach.
- High school diploma or GED required; Associate’s degree preferred.
- Ability to lift and move computer equipment as needed.
- Enthusiasm for learning new technologies and staying updated on industry trends.