Job Description
Are you passionate about technology and looking to launch your career in the heart of New Mexico? TechCorp Albuquerque is seeking a motivated Entry Level IT Support Specialist to join our dynamic team. We offer a competitive benefits package, comprehensive training, and a clear roadmap for professional growth within the IT industry.
In this role, you will be the first point of contact for our employees, ensuring they have the technical support they need to succeed. If you are eager to learn, troubleshoot problems, and work in a fast-paced environment, we want to meet you.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software for desktop and laptop computers.
- Manage and maintain computer peripherals, printers, and network connections.
- Log and track IT support tickets using our ticketing system.
- Assist in the setup of new employee workstations and accounts.
- Collaborate with senior IT staff to resolve complex technical issues.
- Perform regular system updates and security patch management.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Basic understanding of computer hardware, operating systems (Windows/macOS), and network concepts.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to explain technical concepts to non-technical users clearly.
- Willingness to learn new technologies and complete certification training.
- High school diploma required; certification in CompTIA A+ is a plus.