Job Description
Launch your IT career with TechForward Solutions! We're seeking passionate entry-level talent to join our Milwaukee team as IT Support Specialists. This hands-on role offers comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. Work alongside industry experts while supporting Fortune 500 clients with cutting-edge technology solutions. Enjoy competitive benefits, professional development stipends, and a collaborative environment designed to accelerate your growth.
What You'll Gain:
- Industry-recognized certifications (CompTIA A+, Network+)
- Mentorship from senior engineers
- Exposure to cloud infrastructure (AWS/Azure)
- Full-time benefits package (health/dental/vision)
Responsibilities
- Provide Tier 1-2 technical support for 200+ users
- Deploy and configure Windows/macOS workstations
- Manage Active Directory user accounts and permissions
- Monitor network performance using SolarWinds
- Document IT procedures in knowledge base
- Assist with VoIP system administration
- Coordinate hardware/software lifecycle management
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of TCP/IP networking concepts
- Familiarity with Windows 10/11 and macOS
- Customer service orientation with strong communication skills
- Ability to lift 30lbs for equipment installation
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional site visits