Job Description
Join our dynamic IT team in Nashville and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide essential IT support to our growing client base. As an Entry-Level IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Our comprehensive training program ensures you develop industry-relevant skills for long-term career advancement.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Manage helpdesk tickets and document resolutions in ITSM systems
- Install, configure, and troubleshoot Windows/macOS environments
- Assist with network security protocols and data backup procedures
- Collaborate with senior engineers on infrastructure projects
- Create user documentation and training materials
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS) and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, etc.)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Valid driver's license for occasional client site visits