Job Description
Launch your IT career with TechSolutions Inc., a leading innovator in digital transformation based in Indianapolis! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical solutions to our clients. This full-time role offers comprehensive training, mentorship from industry experts, and a clear path to career growth in the heart of Indiana's thriving tech hub. Join us to build foundational skills while making a tangible impact on business operations.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and troubleshoot desktop/laptop systems, printers, and peripherals
- Document technical issues and resolutions using IT service management tools
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Conduct user training sessions on new software and security protocols
- Monitor system performance and implement preventive maintenance
- Assist with cybersecurity awareness initiatives and policy enforcement
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and network fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving abilities and customer service mindset
- CompTIA A+ or Network+ certification preferred (not required)
- Excellent written and verbal communication skills
- Ability to work independently and as part of a collaborative team
- Valid driver's license and reliable transportation