Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're a dynamic Charlotte-based firm committed to nurturing talent in the Queen City's thriving tech ecosystem. You'll gain hands-on experience supporting enterprise systems while working alongside industry mentors. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation and growth. Perfect for recent graduates eager to build foundational IT skills in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for desktop hardware, software, and network connectivity issues
- Install, configure, and maintain Windows/Linux operating systems and business applications
- Document technical issues and resolutions using IT service management tools
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Assist with cybersecurity best practices implementation and user awareness training
- Manage inventory of IT assets and coordinate equipment procurement
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS administration and Active Directory
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional off-site support
- Ability to lift 30 lbs for equipment handling